Alcatraz Island tickets can be purchased online, over the phone, or at the Pier 33 Alcatraz Landing ticket booth. The easiest and quickest way to book is through this official and authorized concessioner website by simply choosing the ticket quantity and clicking on the “BUY TICKETS” button above.

You can also book tickets by calling our Contact Center at +1-415-981-7625. The Contact Center is open seven days a week, from 9:00am to 5:00pm Pacific Time (PST). If you would like to purchase in person, you can visit the ticket booth located at Pier 33 Alcatraz Landing. The ticket booth is open 7 days a week starting one hour before the first tour departure of the day and closes at the last tour departure of the day.. Alcatraz City Cruises encourages the use of credit and debit cards for all purchases and cannot process cash transactions at this time. Please note that same-day tickets may not be available. We strongly recommend booking tickets in advance.

Alcatraz Island is one of San Francisco’s most popular attractions with tours frequently selling out a week or more in advance.

• Tickets are rarely available for same-day sailings. Book tickets online or call +1-415-981-7625, between the hours of 9:00am and 5:00pm PST.

Alcatraz City Cruises encourages the use of credit and debit cards for all purchases and cannot process cash transactions at this time.

Here are a couple of things to try when booking on our website:

• Clear your cookies and your browser cache.
• Begin a new session (non-incognito mode).
• Replace or delete any special characters or accents in your name and address.
• Ensure there is no space after the last character.
• Enter your phone number without any spaces or dashes or preceding 0’s. You may enter the phone number of your hotel or local accommodation or enter our phone number +1-415-981-7625, then send us an e-mail to info@alcatrazcruises.com with your mobile or best contact once in San Francisco so we can change it in our system.
• For zip codes – enter only letters and numbers omitting any spaces. Ensure there is no space after the last character.

If you are only seeing TICKETS NOT AVAILABLE next to the types of departures that means none of the departures for that particular time are available. You can also book tickets by calling our Contact Center at +1-415-981-7625. The Contact Center is open seven days a week, from 9:00am to 5:00pm PST. Please note that same-day tickets may not be available. We strongly recommend booking tickets in advance.

Due to internet security, we protect our visitors with the latest industry standards for credit card authorizations and your issuing bank may have declined the transaction on the basis of not supporting address verification online. We also constantly updating our website and you may have been trying to book during one of these updates. Clearing your cookies and your internet browsing cache might help resolve the problem. If you continue to have problems booking your tickets, please call our reservations department at +1-415-981-7625 to book over the phone.

Our ticket availability is updated in real-time. If you are seeing TICKETS NOT AVAILABLE, that means none of the departures for that particular time or date are available.

The Night Tour and the Behind the Scenes Tour do not operate on the following evenings:

• New Year’s Eve and New Year’s Day
• July 4th
• Thanksgiving Day
• Christmas Eve and Christmas Day

In addition, the Behind the Scenes Tour and the Night Tour are not available on Sundays or Mondays. Alcatraz Island is closed on Thanksgiving Day, Christmas Day and New Year’s Day.

Alcatraz City Cruises is the official National Park Service concessioner and exclusive provider of ferry services to Alcatraz Island. Tickets purchased directly from us are inclusive of tax and there are no booking or processing fees when booking tickets at alcatrazcitycruises.com. This means we can guarantee the lowest price on the tickets.

Our tickets include roundtrip ferry transportation, the audio tour inside the Cellhouse, and other programs on Alcatraz.

The best way to ensure your ticket’s authenticity is to buy them through Alcatraz City Cruises. Not only are we the official National Park Service concessioner and exclusive provider of ferry services to Alcatraz Island, but we offer the lowest rates because we sell the tickets directly. Other companies may claim or offer to sell these tickets as well, but at a lower price, which are not valid. Tickets purchased from individuals who approach visitors are often sold at an inflated price (scalping) and are illegal. These tickets may not be valid tickets for Alcatraz Island tours and may delay your trip to the island since third party tickets require proof of purchase. To avoid inflated prices or invalid tickets, we recommend purchasing tickets through Alcatraz City Cruises directly.

No. Alcatraz City Cruises is the only commercial ferry service authorized by the National Park Service to carry passengers back and forth to Alcatraz Island. Several other companies offer narrated cruises around the Island, but they are not allowed to dock at Alcatraz Island.

In most cases, yes. There are many great tour operators in San Francisco. The portion of their packaged tour for the Alcatraz ticket must cost the same as if you purchased directly from this site. If the rest of their packaged tour is something you want to do, and it is a good value, then you have a fair choice.

If you purchased your tickets through Alcatraz City Cruises, your tickets are valid.

Other companies offering authentic Alcatraz tour tickets get the tickets from us and are only included as part of a larger experience ticket – with no mark-up on tickets to Alcatraz Island, with ticket prices clearly broken out.

Outside companies do not have access or any control over our inventory, so they may not always be able to confirm tickets for you. It is also not guaranteed that the tickets are valid unless the company is an approved reseller which will show the same ticket price as Alcatraz City Cruises, although it may be subject to a booking or processing fee, making Alcatraz City Cruises the best value to experience Alcatraz Island.

We apologize for any inconvenience this may have caused you. One of the duplicate transactions will be refunded back to your credit card. Please call us at +1-415-981-7625 or e-mail info@alcatrazcruises.com with your original Booking ID number. Applicable refunds will be processed within fourteen (14) days of the date we receive your request.